ISO/WD* 21998 Interpreting services – Healthcare interpreting – Requirements


This International Standard establishes criteria, requirements and/or recommendations for healthcare interpreting during spoken and signed communication. Healthcare interpreting services: a) enable safe communication mainly between providers and patients interacting in the healthcare setting, b) provide linguistic access to these services, c) and, ensure patient safety.

This International Standard establishes requirements for healthcare interpreting services. It establishes and provides the basic principles and practices necessary to ensure competent interpreting services for all language communities, for end users as well as requesters and service providers. This International Standard is applicable to all situations requiring healthcare interpreting, where the parties involved need to communicate orally, or by signed language, to resolve a healthcare-related issue.

This International Standard provides requirements for healthcare interpreting services. It covers all parties involved in facilitating communication in healthcare settings. However, it does not supersede national or state/provincial regimes or legislation, which govern interpreting services in any of the above settings.